The objective of the “Helpdesk” is to provide a dynamic, direct and flexible procedure for assisting the beneficiaries of the Programme during the implementation of their projects and connect them with the Managing Authority (MA), the Operating Structure (OS), the Delegation of the European Union (DEU) and the Joint Technical Secretariat (JTS). It will be the single point for addressing any kind of questions, general or project specific, regarding administrative or financial issues of both countries participating in the Programme such as:
- Eligibility of expenditures,
- Projects’ administrative procedures,
- Costs’ verification,
- Payment Procedures, etc
The beneficiary needs to check the published documents, manuals and FAQs in order to examine whether his/her question has been already answered. In case there has been no similar issue, the beneficiary shall send/attach the predefined form available below to the JTS email account with the Subject “Project Implementation Helpdesk”. The beneficiary will receive an answer to his/her email.
The “Helpdesk” will provide answers only to approved projects implementation issues that are not stated in the Project Manual attached to the Calls of the Programme. For the technical issues of the projects (modifications, technical assistance, etc) the JTS of the Programme and the assigned Project officers for each project have to be contacted.